La Roche-Posay Sunscreen Authenticity Concerns

La Roche-Posay Sunscreen Authenticity Concerns
La Roche-Posay Sunscreen Authenticity Concerns
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April 06, 2024 1:18 pm
381

I recently purchased a La Roche-Posay sunscreen, a brand known for its high-quality skincare products. However, upon receiving the product, I raised concerns about its authenticity and raised an eyebrow at its unpleasant odor.

When I attempted to verify the product's authenticity by scanning its code, I was met with a disheartening message: "Product not found." This raised serious doubts about the product's genuineness and left me hesitant to apply it to my skin.

To add to my concerns, the sunscreen emitted a strong and unpleasant odor that was far from what I would expect from a reputable brand like La Roche-Posay. This further fueled my suspicions about the product's authenticity and safety.

Given these concerns, I am reaching out for assistance in determining the product's authenticity and addressing the issue of its unpleasant odor. I am also requesting a full refund for the product, as I am no longer comfortable using it due to the uncertainty surrounding its origin and quality.

April 08, 2024 3:07 pm (2 days after complaint)
Elif
Elif
April 08, 2024 3:19 pm

Thank you for your interest. I have learned that there is no issue with your brand, but the seller named Vitamin on Trendyol is selling counterfeit products.

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