I purchased a La Roche Posay Retinol product from Evde Eczane, and shortly after using it, I experienced an allergic reaction. My skin developed redness and irritation severe enough that I had to stop applying the product. I immediately contacted the company to report the issue. They asked me to send photos of my face, which I did. After reviewing them, they told me a refund or exchange might be possible but that I needed to contact the pharmacy where I purchased it.
The problem is that the pharmacy, Evde Eczane, does not answer phone calls and ignores messages. When I follow up with the company, they simply say they are “waiting for a response” from the pharmacy. In reality, it should be the company itself taking responsibility and reaching out directly. Instead, I am left in limbo, with no clear resolution and no customer support from either side.
This situation is extremely frustrating. I spent money on a skincare product that caused harm, yet neither the seller nor the brand is taking ownership of the problem. I demand a prompt refund or exchange and expect La Roche Posay to ensure its authorized sellers handle customer complaints professionally instead of leaving customers to chase after them.
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
I’m extremely upset after using La Roche-Posay products. Right after applying them, my skin started burning intensely, and within a short time, my entire face broke out in painful acne. What is going on with these products? This is not a minor issue—it’s a serious skin reaction that I’ve never exper...
I bought the La Roche-Posay Lipikar Baume cream to use for both myself and my 16-month-old baby, expecting it to be gentle and safe as advertised. Unfortunately, we both had allergic reactions shortly after using it. While my son's irritation eventually cleared up, I was left with a mark on my face ...
I ordered the La Roche-Posay Pure Vitamin C12 Serum from Trendyol, and it was delivered to me on July 3. As instructed, I used just a small amount—literally a dot—on the evening of July 4 to test it on my skin. When I woke up the next morning, my face was swollen, red, and clearly having an allergic...
A week ago, I purchased a La Roche-Posay sunscreen from the pharmacy after specifically explaining that I have sensitive skin. Despite this, I was given a product for combination skin. After using it, my face developed redness and an intense burning sensation, which was both uncomfortable and concer...
Comments