I ordered the La Roche-Posay 400ml facial cleansing gel, but the entire shopping experience turned into a mess. First, the product arrived late, and then to make matters worse, it was the wrong item. I immediately requested an exchange for the correct product, expecting a quick resolution from a brand that presents itself as professional and reliable.
Instead of sending the correct product, I was told it had already been "resolved"—but not with a replacement. They just issued a refund without my consent. I never asked for a refund—I wanted the item I paid for. This is nothing but a hassle and a huge disappointment. Why bother selling a product you’re not prepared to deliver correctly?
For a company as big and “corporate” as La Roche-Posay, this kind of carelessness is unacceptable. Customers shouldn’t have to chase after basic service or be left without the product they ordered.
La Roche-Posay, I expect you to take ownership of this situation. If I placed an order for a specific item, you should be capable of fulfilling it correctly—or at the very least, communicate clearly before taking unilateral action. Please do better and treat your customers with the respect they deserve.
I’m completely fed up with the mess I’ve experienced ordering from La Roche-Posay. On April 27, I placed an order for 2 creams and 2 promotional gel gifts. The first issue arose when the shipment didn’t go out until May 9, and even then, it only included 2 creams and 1 gel—not what I originally orde...
Hello, about 2.5 to 3 weeks ago, I purchased La Roche-Posay’s facial cleansing gel and began using it as directed. Unfortunately, I’m writing this with great disappointment and frustration—because this product has caused unexpected facial hair growth. I’ve used La Roche-Posay products before and al...
I purchased a La Roche-Posay facial cleansing gel expecting high quality, especially since I’ve used other products from this brand before without any issues. However, this time I was extremely disappointed. After only a few uses, I developed noticeable dryness, irritation, and redness around my mou...
I purchased a La Roche-Posay facial cleansing gel, but because the packaging, color, and labeling were nearly identical to another version of the product, I accidentally bought the wrong one. The packaging similarity makes it very difficult for consumers to distinguish between different variants. I...
I purchased a La Roche-Posay skincare set just one week ago, expecting reliable results from a well-known dermatological brand. Instead, it completely wrecked my skin. After a few uses, my face became severely irritated—bright red, burning like it had been scorched, and incredibly uncomfortable. On ...
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