I purchased the La Roche-Posay cleansing gel and intentionally chose the smaller size to try it first. Unfortunately, the moment I opened the bottle, I was hit with a terrible smell—like mothballs (naphthalene). It’s extremely unpleasant and nothing like what I expected from a brand marketed as gentle and suitable for sensitive skin.
What’s even more confusing is that I bought it from Sachane, a seller known for offering genuine products. So now I’m left wondering—is this product even authentic, or is something wrong with the batch I received? I checked the reviews before buying and saw no complaints about the scent, which makes me even more suspicious. If others aren’t experiencing this, then clearly the product I got is not right.
Whether it’s expired, poorly stored, or simply defective, I need the product to be investigated immediately. I’m completely dissatisfied with this purchase and won’t use something that smells this harsh on my face. I expect La Roche-Posay and Sachane to take this issue seriously and either offer an explanation, a refund, or a replacement. I paid good ₺ for a trusted skincare product—not for something that smells like a chemical closet.
I bought a La Roche-Posay face wash, believing in the brand’s promise of gentle skincare and verified its authenticity before using it. Unfortunately, the experience was nothing short of a nightmare. From the very first use, the product smelled more like dish soap than a dermatological cleanser. It ...
I recently purchased a La Roche-Posay face wash, but something seems seriously wrong with it. The product doesn’t smell anything like it normally does. I’ve used this same face wash many times before, and it always had a consistent, clean scent. But this one smells unpleasant—almost like it’s spoile...
On March 11, I ordered a La Roche-Posay Toleriane Gel Mousse Face Cleanser (150ml) from Amazon.com. Thanks to fast shipping, it arrived the next day. However, the product is clearly not authentic. I have purchased this exact cleanser from a pharmacy before, and it had no scent, as stated in its offi...
I recently purchased a La Roche-Posay face cleanser, but I have serious doubts about whether the product I received is genuine. There are noticeable differences between this one and the La Roche-Posay cleanser I’ve used before. First of all, the shape and material of the bottle are different, which ...
I bought the La Roche-Posay Lipikar AP+M moisturizing balm directly from the brand’s official seller on Trendyol, expecting the trusted quality the brand is known for. But the moment I opened the bottle and applied it, I was hit with an absolutely awful fish-like smell. It was so strong and offensiv...
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