1
Rıdvan is completely dissatisfied with the result

Kuryenet Courier Rudely Refused to Deliver My Package to My Address

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Rıdvan
May 27, 2024 4:46 pm
16

For my Kuryenet package with tracking #6314140224726, I received a call from the courier at **01*****24. He stated that my package would be left at the neighborhood market. I explained that it contained a credit card and requested it be delivered to my address since I was home.
The courier rudely responded "Then you can pick it up from the office" and hung up on me. I am filing a complaint - I demand that my package be promptly delivered to my address as paid for and expected. Such discourteous behavior from their courier is unacceptable.
I made it clear I was available at my residence to receive the package. Leaving it at another location, despite my instructions, and then being rude is extremely poor customer service. I need assurance that my package with the credit card inside will be safely delivered to my home address right away by a professional courier.

May 27, 2024 5:10 pm (23 minutes after complaint)
Rıdvan
Rıdvan
May 27, 2024 5:27 pm

I had mentioned the tracking number in my complaint, and I am in Hakkari. I looked up the number of your Hakkari branch on the internet but couldn't find it. I tried to reach customer service through the contact number, but that didn't work either. It only asks for the tracking number and then tells where the package is. It is very, very difficult to reach you.

Rıdvan
Rıdvan
May 27, 2024 5:28 pm

Tracking number 6314140224726

May 28, 2024 10:26 am

Hello, An attempt was made to deliver your package on 27/05/2024, but you did not accept it. Best regards, Kuryenet Customer Service

Rıdvan
Rıdvan
May 28, 2024 11:30 am

The courier wanted to leave the delivery at the market, but I told them that I was at my address and wanted it delivered to my address. There is no situation where I would refuse the delivery; I just want them to bring it directly to the address specified.

May 29, 2024 10:36 am

Hello, We apologize on behalf of our agency regarding the complaint. Our agency will contact you today to arrange the delivery of your shipment. Best regards, Kuryenet Customer Service

Rıdvan
Rıdvan
May 29, 2024 11:08 am

Thank you for your interest, have a good day.

Rıdvan
Rıdvan
May 29, 2024 11:49 pm

Hello, you mentioned that your agency would contact me today for the delivery, but no one has called, and I still haven't received the delivery.

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