Konami Support Not Responding to Missing Coin Complaint

I have been playing Konami’s eFootball mobile game on my Poco X7 Pro phone for a long time, and I am experiencing a serious issue that causes me to be kicked out of the game in almost every match, resulting in unfair losses. Even though there is no problem with my internet connection, the game constantly presents this as a connection issue.

I encounter this problem especially often when I am winning matches. For example, when I am ahead 6-0, suddenly a white circle starts spinning on the screen, the game freezes, and I cannot continue in any way. Even though I wait for a long time, it either says “your opponent has left” or I get a warning saying “there is a problem with your internet, you lost the match.” After winning several matches in a row, it always creates such a problem and makes me lose the match, which has brought me to the point of quitting the game.

My internet on my device is strong and sufficient, I use high GB mobile data and my connection does not drop, yet the game keeps blaming me for the error. I also have video recordings showing these situations and images of the accounts of the opponents. Since I have not seen a solution to this problem so far, I am extremely disappointed and have come to the point of deleting the game.

I have spent nearly 15,000 TL on this game, making a serious investment in coins and tokens. If this problem cannot be solved, I do not want all my investment, tokens, and the money I paid to go to waste. If necessary, I demand a full refund of all my investments and for my account to be completely closed.

My expectation from Konami is that my account and match history be thoroughly reviewed, that this issue, which appears as a connection error, be technically investigated and permanently resolved, and that the grievance I have experienced be compensated. I want my unfairly lost matches and points to be returned, or my grievance to be resolved with in-game rights such as coins, tokens, etc., in a manner deemed appropriate, taking into account my financial investment.

I have been experiencing serious problems with Konami's eFootball mobile game for about a month. Despite investing a lot of money in the game and buying strong players, I keep losing matches unfairly while trying to climb the ranks in league mode. Even though the players in my squad have overall ratings of 100, 105, 106, and 107, opponents with players rated 50, 58, or 60 somehow manage to win the match. The game balance and fair match system definitely do not seem realistic.

During matches, opponents constantly make harsh tackles and commit fouls severe enough to break our players’ legs, yet referees do not give penalties or red cards. Even in situations where penalties should be given, the game continues as if nothing happened. Additionally, some opponents keep leaving and rejoining the game to interrupt the match, extend the time, and then make it look like we were disconnected due to a connection issue. Despite changing my phone and SIM card and trying different devices, the problems persist. Even though my internet is strong and unlimited, it always seems as if the problem is on my side.

Because of all these issues, I no longer enjoy the game at all and feel victimized. Many players are deleting the game due to these injustices and cheats, and trust in Konami is decreasing. If the game were more reliable and fair, both I and other players would enjoy spending time and continue playing.

I demand that Konami fix the referee system and foul/penalty decisions, identify and severely punish players who cheat and exploit the game, make the match balance and in-game matchmaking system fair, and generally resolve all these issues in the game. If these are not provided, I want a refund of all the money we have spent on the game.