I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no solution has been offered.
To make matters worse, there is no direct way to contact a representative for proper support. This lack of communication and resolution is unacceptable. I demand an immediate refund or the purchased amount to be credited to my game account. Konami must address this issue promptly and ensure that such problems are handled effectively in the future.
I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. It’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved, I’ll delete the game. It's disappointing to fac...
I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. This isn't the first time this has happened, and it’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved...
I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been cr...
I've bought eFootball from Konami twice, and the payment has been deducted, but it's not showing up in my account. I kindly ask for a prompt resolution to this matter. I kindly request the transfer of my funds to my account. I'm interested in finding out how I can submit my complaint to the appropri...
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
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