Konami Purchase Error: Missing Product and Refund Delays

I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been cr...

Hello, I made an in-game purchase on Konami on June 27, 2025 for a single transaction. However, my account was charged twice, just 2 seconds apart—once at 18:59:30 and again at 18:59:32. Despite being billed twice, I only received one set of in-game content. This is both confusing and upsetting. I ...

I requested a refund through Konami, but I still haven’t received my money — and now my account is showing a negative balance. This is completely unfair. Not only is the refund missing, but I’ve also been left in the red with no explanation. I shouldn’t have to chase down my own money or deal with a...

On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akbank credit card. Inside the game, I received a message saying “payment failed,” but at the same time I got a notification from Akbank that $17 had been charged to my card, and the i...