I requested a refund through Konami, but I still haven’t received my money — and now my account is showing a negative balance. This is completely unfair. Not only is the refund missing, but I’ve also been left in the red with no explanation. I shouldn’t have to chase down my own money or deal with an account that’s blocked or penalized because of Konami’s internal delays.
I contacted support, but there’s been no meaningful response, no resolution, and no timeline. I either want my money refunded properly (₺) or I want the in-game items that were removed — especially my makeup content — restored. This is frustrating, and I feel completely ignored.
Konami, please fix this. I did everything on my end correctly, and now I’m paying the price for your broken process. I expect a full resolution — refund the amount you owe me or restore my content without further delay.
Dear Konami, I am writing to express my frustration regarding a refund issue. I made an in-game purchase, then requested a refund. While my account was immediately adjusted to a negative MyClub balance, I still haven’t received the refunded amount even though it has been four days. It is unaccepta...
Dear Konami team, I’m requesting an urgent refund for a recent purchase I made in your game. I accidentally spent ₺180, and I’m absolutely not satisfied with what I received. I made the purchase by mistake and no longer want the content that was delivered. It doesn’t matter how long the refund proc...
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been cr...
My Konami account, which I’ve spent years building and investing in, was recently stolen. It was a very strong and valuable account that I put countless hours into. I even know the email address of the person who currently has access: a***********@gmail.com. Despite this information, I still haven’t...
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