I deposited money into the Efootball app and used it to purchase an item. Since the product did not work as expected, I requested a refund. My refund request was approved, but instead of receiving my money back, my My Club balance dropped into negative values. To this day, the refund has not been credited to my account.
This situation is unacceptable—every company should handle transactions properly and has no right to hold customers’ money unfairly. I demand either the immediate refund of my payment or the restoration of my account balance to normal. If a refund is not going to be processed, I at least expect to be properly informed. I request that Konami resolve this issue urgently and ensure players are not left in such confusing and unfair situations.
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
Dear Konami, I am writing to express my frustration regarding a refund issue. I made an in-game purchase, then requested a refund. While my account was immediately adjusted to a negative MyClub balance, I still haven’t received the refunded amount even though it has been four days. It is unaccepta...
On November 2, 2025, I made a payment in the E Football Mobile game. Later, I requested a refund, and my request was approved. However, the money was never returned to my account, and in the game my MyClub balance went into the negative. Even though I contacted Konami, I have not received any respon...
I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. It’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved, I’ll delete the game. It's disappointing to fac...
I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. This isn't the first time this has happened, and it’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved...
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