I’ve been locked out of my Konami account for a long time now because I no longer have access to the email address linked to my account. While I still remember my login password, the system keeps asking to send a verification code to my old email—which I can’t access anymore.
This issue started after I reset my phone, and unfortunately, my email account was deleted permanently. Now I’m completely stuck because I can’t reconnect or update my email without being able to receive the verification code.
Konami, I’m asking you to provide an alternate way to verify my identity so I can regain access to my account. I’ve invested time and effort into your platform, and I shouldn’t be permanently locked out over an outdated email. Please take action and offer a solution to users like me who’ve lost access to their old accounts.
I can't log into my account even though I know my password and email are correct. The problem is, my old email account is no longer accessible because I factory reset my phone and created a new one. This means I'm completely locked out of my game. This is incredibly frustrating! My account is very ...
My Efootball account is linked to a Google email that has since been deleted by Google. Because of this, I no longer have access to the email account. After changing my device, the game now asks for two-step verification. Even though I know both my account password and the email address, I cannot lo...
Dear Konami Support Team, I am writing to request urgent assistance regarding my Konami ID account. Unfortunately, I recently lost my mobile phone, which was the only device linked to my two-step verification system. Because of this, I am unable to log in to my Konami ID. To make matters worse, the ...
I used to log into my PES (Konami) account through my Konami ID, which was linked to my main email address and password. Unfortunately, I lost access to that email account. Now, when I try to log in or change the email address, the verification code is sent only to that lost email—which I can no lon...
I urgently need assistance recovering my Konami eFootball account, which I used to play on my mobile device. My Gmail account—linked to the game—was recently hacked. I hadn’t added Gmail to my current phone since I had changed devices and didn’t feel the need to log in again. Unfortunately, last wee...
Comments