I used to log into my PES (Konami) account through my Konami ID, which was linked to my main email address and password. Unfortunately, I lost access to that email account. Now, when I try to log in or change the email address, the verification code is sent only to that lost email—which I can no longer access.
Even though I had two backup connections set up, including Google Play for data transfer, I’m now completely locked out after switching phones—from Android to iPhone. On iPhone, the only option for linking is through Game Center, and there’s no way to use Google Play to access my account. This makes it impossible to recover or log into my original account.
My in-game username is "eryurek", and I’ve poured so much time and effort into building my profile. It’s incredibly frustrating that Konami allows users to add multiple connections but still forces all recovery codes through one email address—and then offers no in-game option to update that email or change login credentials.
Konami, please add a feature that allows players to change their email address or password from within the app, especially for those who still have valid secondary login methods like Google Play. This issue affects many players, not just me. You’re putting our accounts and all our invested effort at risk.
I’ve been locked out of my Konami account for a long time now because I no longer have access to the email address linked to my account. While I still remember my login password, the system keeps asking to send a verification code to my old email—which I can’t access anymore. This issue started aft...
I urgently need assistance recovering my Konami eFootball account, which I used to play on my mobile device. My Gmail account—linked to the game—was recently hacked. I hadn’t added Gmail to my current phone since I had changed devices and didn’t feel the need to log in again. Unfortunately, last wee...
Hello, about a week ago, I lost access to the email address linked to my eFootball Konami account, and because of that, I’ve been unable to complete the data transfer to a new device. No matter how many times I’ve tried, nothing has worked. I know my Konami user ID, but even with that information, ...
My Efootball account is linked to a Google email that has since been deleted by Google. Because of this, I no longer have access to the email account. After changing my device, the game now asks for two-step verification. Even though I know both my account password and the email address, I cannot lo...
I am unable to transfer my old Efootball (PES Mobile) account from my previous Android device to my new iPhone. I originally played the account in 2021 using the email d********@gmail.com**. Currently, I live in Istanbul and downloaded the game again on my iPhone via the App Store. However, when I t...
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