I booked a Thailand-Istanbul flight through Kiwi.com and purchased an extra legroom seat for added comfort. However, upon checking before boarding, I discovered that a regular seat was selected, and check-in was already completed by Kiwi. I was sent the boarding pass, leading me to believe they had reserved the seat I requested.
When I checked the Thai Airways system again, it showed a regular seat, not the extra legroom seat I paid for. Why would Kiwi complete my check-in if they didn’t fulfill my request? Their response was, "We will refund you," but this doesn't address the stress they caused me on a 10-hour flight.
They could have easily notified me via email or SMS before check-in. If I had done the check-in myself, I would have realized the mistake earlier. This experience has made it clear that Kiwi.com is unreliable for seat reservations or additional services. I strongly urge them to improve their processes and communication.
I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...
We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discove...
I entrusted Kiwi.com with my Istanbul to Tokyo flight reservation, only to encounter a major issue. Since it was a connecting flight, I needed a transit visa. However, Kiwi.com failed to provide any information, leaving me no choice but to cancel my flight at the last minute. Shockingly, they are no...
I booked a flight through Kiwi.com on October 10th for December but canceled it the very next day, October 11th. Despite the cancellation, their system still shows that the airline is "reviewing the request," and no progress has been made. I’ve sent multiple messages asking for updates, yet none hav...
I booked a flight through www.kiwi.com, and it has been the worst experience I’ve ever had with any flight booking platform. At first, everything seemed normal—they processed the payment and issued the ticket. But when I needed to cancel, that’s where things went downhill fast. Kiwi.com charged me ...
Comments