For my Hamburg–Izmir flight dated 17 December 2025, I attempted to complete online check-in for my Kiwi.com booking number 696 370 895 one day before the flight, but the system did not allow me to do so. I then contacted Kiwi.com customer service and was clearly informed that the flight might be a charter flight, that I should complete check-in at the airport, and that I would not be charged any additional fee for this process. On the day of the flight, when I went to the airport and applied to the check-in desk, I was asked to pay 5 Euro during the check-in process, and I had to pay this amount in cash in order not to miss the flight. Afterwards, I contacted Kiwi.com again and requested a refund of the 5 euros, which arose due to the incorrect information I was given. However, on 17.12.2025, I was told that they could not refund this amount, stating that there was “no reason for a refund. I acted based on the clear information given by your customer service that “you will not pay any fee,” and was confronted with an unexpected payment at the airport. I was misdirected and incurred an extra cost because of this. I request that the 5 Euro I paid at the airport be refunded to me and that your internal processes and information given by your customer service be reviewed so that such misinformation does not occur again.
I have a flight from Budapest to Antalya on June 12, 2025, and I’ve run into a serious issue—I’m unable to complete my online check-in through Kiwi.com. Every time I enter my PNR number, the system fails to proceed. When I contacted support, I was told I have to check in at the airport instead. This...
On November 29, 2025, I flew from Istanbul to London Gatwick with Wizz Air, but I made the reservation through Kiwi.com. During the booking, I paid an extra fee for cabin baggage, and Kiwi.com charged me approximately $75 for this baggage. However, despite the payment, my baggage allowance never sho...
On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
On August 4, 2025, I purchased a Bali–Kuala Lumpur – Kuala Lumpur–Bali roundtrip ticket through Kiwi.com for 5,800 TL using my credit card. The reservation code is 664 295 940. Due to medical reasons, I requested the cancellation of my flight. I provided all required documents in full, including a ...
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