Yesterday, we went to the KFC branch at Optimum Mall and got ourselves the 'Chicken' menu. hoping they would be delicious treat! So, we ordered some wings from the menu and when they arrived, we noticed that they were raw and slimy. We weren't too happy about it, asked if we could get them replaced. The staff told us that all the wings were the same and said we could get a refund if we wanted, so did we, they informed us that it would be credited back to our credit card within 5 business days. been 9 days already, the refund as promised nowhere really... I had a bit of trouble getting in touch with customer service today. I had to wait on hold for about half an hour. While we were talking, they let us know that they would be looking into the matter and would take some more time before dealing with it. So, here's the thing. KFC is pretty good at selling their stuff, no doubt about it. But when it comes to refunds, they haven't really been up to par, you know?
They took my money but didn't deliver, last night I tried to order something, paid for it, and then they said they couldn't deliver it like half an hour later. totally messed up. They said my order was being prepared and then just canceled it. So not cool. And on top of that, they haven't even given...
On 26.04.2023, I placed an order from the Istanbul Tuzla Marina KFC branch at 17.00, with a forward time, at 18:30. When my order was delayed, I called customer service at 18:45. And it took me 20 minutes to connect to customer service. After talking to customer service, I was told that they informe...
I cannot believe how mediocre KFC Turkey has become. After placing an order using your most recent app version, I waited 40 minutes with my order status stuck at "Order Received," only to spend another 35 minutes waiting to speak with a customer service representative. Once connected, the representa...
On February 9th, I made a purchase from KFC, hoping for a timely delivery of my food. Unfortunately, much to my disappointment, the order never arrived. I promptly reached out to KFC's customer service to inquire about the status of my order and initiate the process for a refund. Regardless of my re...
I've ordered Gamber Box on 6/19 and then I've decided to cancel it but there was no option for canceling on the application(KFC Türkiye app) Then luckily an employee called because they ran out of hot wings bla bla.. So I told her the situation and they canceled my order from the restaurant and told...
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