5
Resolved
Keiki Refund Not Honored
May 4 2:42 AM16
On May 1, 2026, I was charged a total of 26.72 USD by Keiki World and Keiki... Puzzle in a way I consider misleading and unauthorized. I initially agreed
Keiki
Keiki
Complaints
3 complaints
1
Unauthorized Keiki Payments Need Immediate Refund and Investigation
May 2 3:21 PM17
Because of the “Baby Games for Kids 3 5 Keiki” application that we used for my 5-year-old daughter, I discovered that ap...proximately $35 in total had been charged to my İş Bankası credit card linked to the App Store on 04/09, 04/20, and 04/26 without our knowledge or consent. Neither I nor any member
Unauthorized Weekly Keiki Subscription Charges Totaled $53
April 29 12:50 PM5
I downloaded the Keiki application through the App Store to briefly test it for my child. After trying the app for a sho...rt period and deciding that I did not like it, I deleted the application without intentionally starting any subscription. Despite this, I later discovered that approximately $13 p
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Brand Overview: Keiki
Keiki is a children’s educational app developed by BENIPOL LIMITED, designed to support early childhood learning through interactive games and activities. The app has been available since around 2020 and is widely used by families with preschool-aged children.
Industry and Operations
Keiki operates in the educational technology (EdTech) and mobile app industry, focusing on early learning for young children. It provides interactive content aimed at developing foundational skills through play-based learning.
- Educational games covering reading, math, logic, and creativity
- Activities such as puzzles, tracing, memory games, and songs
- Personalized learning paths based on child’s age and progress
- Printable worksheets and offline learning materials
- Subscription-based model with optional in-app purchases
User Sentiment
User sentiment is mixed, with parents appreciating the educational concept but raising concerns about billing and usability.
- Unexpected charges, accidental purchases, and subscription renewal issues
- Difficulty canceling subscriptions or obtaining refunds
- Concerns about content suitability for older children
- Mixed opinions on educational effectiveness and value for money
- Limited transparency around additional paid content within the app
- Customer support responsiveness reported as inconsistent
Share Your Experience
If you’ve experienced issues with Keiki, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.