I canceled Keiki but still see charges, what should I do to fix this issue?

If you’re still being charged after canceling Keiki, the most common reason is that the subscription wasn’t canceled on the correct platform (App Store, Google Play, or web), so billing continues.

Double-check all platforms linked to your account and confirm the status shows “canceled” with no upcoming renewal date.

Also review your billing history, because charges after cancellation may be from a previous billing cycle already processed before you canceled, meaning they won’t stop retroactively.

In that case, you need to request a refund directly from Keiki or the app store used for payment.

If charges continue despite confirmed cancellation, share your concerns or file a complaint on Xolvie to connect with others and find support.