Keiki app locked features after payment, how can I unlock what I paid for?

If Keiki locked features after you paid,

First, verify your purchase is actually active;

• Check:
– Subscription status (App Store / Google Play / website)
– Same account/email used for purchase

• Important:
– If you logged in with a different account → features stay locked

This is a very common issue.

Restore your purchase;

• In the app:
– Look for “Restore Purchase” button

• Or:
– Log out → log back in

• This forces the app to sync your payment

Many apps fail to unlock features due to sync errors

Fix possible app/payment bugs;

• Try:
– Restart app
– Clear cache / reinstall
– Update to latest version
– Disable VPN

• Payment recognition issues are often technical glitches

Contact support (critical step);

• Use:
– [email protected]

• Write:
– “I paid but features are still locked. Please activate my subscription.”

• Include:
– Receipt / transaction ID
– Account email

If resolution stalls, consider filing a complaint on Xolvie for added leverage.