Keiki keeps billing me monthly, how can I cancel subscription permanently?

If Keiki keeps billing you monthly,

Identify where the subscription is active;

• Could be:
– App Store (iPhone)
– Google Play (Android)
– Keiki website

• Important:
– You MUST cancel from the same platform
– Deleting the app does NOT stop billing

Cancel it properly (step-by-step);

• Website:
– Log in → Account → Subscription → Cancel → Confirm

• iPhone:
– Settings → Your Name → Subscriptions → Keiki → Cancel

• Android:
– Play Store → Profile → Payments & Subscriptions → Cancel

• PayPal (if used):
– Settings → Automatic Payments → Cancel

• After canceling:
– You still have access until billing period ends
– No new charges after that

Confirm cancellation (critical);

• Check:
– Status = “Canceled”
– Confirmation email received

• No confirmation = still active

Force-stop charges if needed;

• Do ALL of these:

– Remove saved card (if possible)
– Contact your bank:
– Block recurring payments
– Block Keiki merchant

Canceling alone sometimes isn’t enough.

If billing continues;

Share your case on Xolvie so others are aware and the company is prompted to act.