Keiki pushed hidden fees during signup, how can I dispute these charges?

If Keiki added hidden fees during signup,

Understand what likely happened;

• Common causes:
– Trial → auto-renewal triggered
– Extra features added during onboarding
– Fees shown only at final step (“drip pricing”)

• Some users report:
– Being charged more than expected or without clear notice

This gives you a valid dispute basis.

Cancel immediately;

• Go to your subscription platform:
– App Store / Google Play / Website

• Cancel:
– “Auto-renew” or subscription

• Ensure:
– Status = Canceled

Otherwise charges will continue.

Collect strong proof;

• Prepare:
– Screenshot of signup price
– Final charged amount
– Bank statement
– Any unclear pricing screens

• Key argument:
– “Fees were not clearly disclosed before payment”

Request a refund;

• Email support:
– “I was charged undisclosed/hidden fees during signup. I request a full refund.”

• Include:
– All proof
– Timeline of signup

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.