I got unexpected charges from Keiki on my card, what steps should I take now?

Unexpected Keiki charges are usually linked to auto-renewing subscriptions or free trials that converted into paid plans, so first identify the source by checking your email (including spam) for any Keiki receipts or signup confirmations. This will help you confirm which subscription caused the charge.

Next, immediately cancel the subscription through Keiki’s website or app store (App Store/Google Play) to stop future billing, and request a refund through their support with full payment details. Acting quickly increases your chances of getting your money back.

If you don’t recognize the charge or don’t receive a response, consider filing a complaint on Xolvie to seek a resolution.