I noticed Keiki renewed my subscription without warning, what actions can I take next?

Keiki subscriptions are designed to auto-renew by default, and their terms clearly state you must cancel at least 24 hours before the billing date to avoid being charged again.

This means the renewal you experienced is usually considered valid if the cancellation window was missed or unclear.

Your first step is to cancel immediately on the correct platform (App Store, Google Play, or website) and keep proof, then contact Keiki support requesting a refund, explaining you were unaware of the renewal.

Many companies will refund recent charges if you act quickly and clearly state you didn’t intend to continue.

If they don’t respond or refuse, escalate by submitting a complaint on Xolvie to seek wider attention.