Keiki charged me after trial ended, how can I get a refund and stop charges?

If Keiki charged you after the trial ended,

Understand why it happened;

• Keiki uses auto-renewal subscriptions
• If you don’t cancel before trial ends:
– It converts to a paid plan automatically

This is the most common cause.

Cancel immediately;

• Check where you subscribed:
– App Store (iPhone)
– Google Play (Android)
– Keiki website

• Important:
– You must cancel on the same platform

• Go to:
– Subscription → Cancel

Make sure status = Canceled.

Request a refund;

• Contact support:
– [email protected]

• Write:
– “I was charged after trial ended. I request a refund.”

• Include:
– Payment receipt
– Trial date
– Cancellation proof

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.