We bought the Karcher RCV3 robot vacuum cleaner from their own website. They later delivered a glass cleaning machine as a present (it took one month). However, the machine does not function at all, with no indication of getting electricity. They contacted customer service and demanded a return for a refund. It's been a month since I returned it, and there has been no return or shipping update. We've battled to reach customer service, waiting for hours only to have the call suddenly disconnected when we eventually connect. The robot vacuum does not meet our performance expectations, the damaged present remains unresolved, and communication with customer service is nonexistent. We are concerned about future support if problems develop with the robot vacuum cleaner.
I purchased a Karcher RCV 5 robot vacuum, and after just a few months, it broke down. I sent it for repair, but when it was returned, it still wasn’t working properly and lacked suction. I had to send it in for repairs again, but despite the time that has passed, Karcher hasn’t fixed the issue, offe...
I purchased the Karcher RCV5 Robot Vacuum, and for about a year it worked fine. But then it started throwing constant connection errors and eventually lost all connectivity. I sent it in under warranty, and they claimed the motor had been replaced and that it was tested and functioning properly. How...
I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...
I bought a Karcher RCV 5 robotic vacuum cleaner, but after a while, it ceased to vacuum effectively. I sent the product to the service centre for repair since it was still under warranty. It has now been over 20 business days, and I still haven't received any updates or heard from anyone. Every time...
We bought the Karcher RCV5 robot vacuum last year, and it worked fine for a few months. However, it soon stopped vacuuming even though it was running. We took it to the service center, and after a few weeks, they decided it needed to be replaced. But since we misplaced the receipt, they refused to g...
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