Hello, I purchased a Karcher SV7 steam cleaner, and it was delivered to me last Friday. When I opened the box to use it, I immediately noticed a crack on the machine’s body.
I contacted customer support, and they requested that I send photos via email. I have now tried sending the photos at least 30 times, but they keep claiming they haven't received them. This is extremely frustrating—how can a premium brand like Karcher deliver a faulty product and then make it impossible for customers to report the issue?
I demand an immediate replacement or refund. Karcher must take responsibility for defective products and provide proper customer service!
My Karcher SC3 steam cleaner, which is still under warranty, broke down, and it's been stuck at the service center since May 10th. This is completely unacceptable. By law, they're supposed to repair and return it within 20 days, but it's now been 37 days, and I have no idea where my machine is. I'v...
I bought the best Karcher SV7 model, but after only 6 months, it started having problems with the steam and vacuum. It was hard to get through to customer service, anyway finally managed to contact them after trying hard. They said they'd fix the problem, but it'll take around 17 days. We were reall...
I purchased a Karcher SC3 steam cleaning machine about one year ago, and since the very beginning it has caused nothing but problems. The device has been used only twice before it broke down. When I first contacted Karcher customer support, the machine was collected and sent for repair. After almost...
Hello, I purchased a Karcher SC3 Deluxe steam cleaner and started having issues just one day after using it. The device showed a “filter error” warning, but it temporarily disappeared after unplugging and plugging it back in. I figured it was a minor glitch. However, less than a month later, the sam...
I bought a Karcher upright vacuum cleaner, and it broke after a few months. I sent it for repair, and a few days later, I was informed that it would be replaced with a new one within 10 days. However, over a month has passed, and I still haven't received anything. When I call, I can't get through, a...
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