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Kaplan International

Kaplan International Logo
Kaplan International

Complaints

3 complaints
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Kaplan International Oxford Failed to Schedule My One-on-One Lessons

September 25, 2024 2:03 PM

I purchased 20 hours of one-on-one English lessons at Kaplan International Oxford, and unfortunately, I deeply regret my...

Kaplan International Student Accommodation Had Serious Hygiene Problems

September 12, 2024 5:16 PM

I have a serious complaint about the student accommodation arranged by Kaplan International. For approximately one to on...

Brand Overview: Kaplan International

Kaplan International is a prominent global education provider specializing in language learning, study abroad opportunities, and university pathway programs. Operating as part of the broader Kaplan education network—founded in 1938 by Stanley Kaplan—and with its language division operating alongside Inspirit Capital, the organization serves thousands of international students across major destinations in the United Kingdom, the United States, Canada, and Ireland.

Contact Info

Customer Support Phone (UK & International): +44 (0)20 7045 5000

Customer Support Phone (US & Canada): +1 888-744-3046

Official Email: [email protected] (General customer inquiries and regional support are also managed via online contact and support forms on their official website).

Industry and Operations

Kaplan International operates within the international education, language training, and student mobility industry. It combines classroom instruction with accommodation and student services to deliver comprehensive study-abroad experiences.

  • Language Training: General, semi-intensive, and intensive courses in English, French, and German.
  • Exam Preparation: Targeted preparatory courses for standardized language proficiency exams, including IELTS, TOEFL, and Cambridge English.
  • University Pathway Programs: Foundation, degree preparation, and academic bridge programs in partnership with accredited higher education institutions.
  • Junior & Seasonal Programs: Specialized summer schools and language camps designed for young learners.
  • Accommodation Services: Placement in local host families (homestays) and independent student residences.

User Sentiment

While Kaplan International handles thousands of student enrollments annually, consumer feedback frequently highlights friction points regarding enrollment administration, accommodation quality, and financial dispute resolution.

  • Strict Refund and Cancellation Policies: Many students report difficulty obtaining refunds after withdrawing from programs, citing high administrative deductions and rigid non-refundable deposit terms.
  • Accommodation Shortcomings: Recurring complaints focus on homestay placements and residences, noting issues such as poor facility maintenance, distance from the campus, or unresponsive housing coordinators.
  • Classroom Level Mixing: Several learners mention being placed in classes where student proficiency levels varied too broadly, affecting the overall pace and quality of instruction.
  • Post-Payment Communication Gaps: Users frequently report responsive sales teams prior to payment, followed by notable communication delays when seeking assistance with visa documents, schedule adjustments, or administrative paperwork.
  • Inconsistent Staffing: Some reviews highlight frequent changes in instructors mid-course and occasional discrepancies between advertised schedules and actual classroom delivery.

Share Your Experience

If you’ve experienced issues with Kaplan International, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.

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