Kaplan International Language School Refused to Show Contract After Multiple Requests

I purchased a 20-week language course in the Liverpool area of the UK from Turkey and started attending the school. By the end of my first week, I was dissatisfied with the service I had received. I formally notified the school of my dissatisfaction in writing. According to the responses I received, students coming from Turkey apparently have no right to cancel, change their program, or request a refund. In other words, it seems that we are expected to be satisfied with the service whether we are satisfied or not, while the school considers the service it provides to be flawless. When I asked to see the policies and the contract governing my course, the school would not provide me with a copy of my current agreement. I believe I have the right to see the contract I am bound by. Even if such a contract exists, I have requested it at least five times and nobody has provided it to me.

The options offered to improve my satisfaction with the service were limited to moving from a morning class to an afternoon class, taking an exam to move up to a higher level, or converting my in-person course to an online program for £70.

Because of the school's attendance requirements, I was effectively forced to pay £70 to switch to the online school program. I had already paid for the course in advance, so I find it extremely unreasonable that I apparently have no meaningful option to raise concerns about the service, change my program, or seek a refund when I am dissatisfied. I am requesting a clear explanation of my contractual rights and a fair resolution to this situation.