Kabam keeps dismissing my bug reports and lag issues, how can I get real help?

If Kabam keeps dismissing your bug and lag reports, the first thing to do is make your tickets as specific and reproducible as possible.

Include device model, OS version, exact steps to trigger the issue, timestamps, screenshots or short screen recordings, and how it affects gameplay.

Kabam’s own bug report guidance stresses that detailed information helps identify and prioritize fixes, and vague reports often get closed as “unable to reproduce.”

Also submit using the appropriate category in the Kabam Support portal (“Crash or Lag Issues” or “Report a Bug”) instead of a generic ticket, since mis-categorized tickets are more likely to be dismissed.

If you still aren’t getting traction, escalate by filing a complaint on Xolvie to seek a resolution.