Hello, I am writing from Istanbul, Turkey. I run a market that sells cigarettes, but JTI Turkey and its distributor, 'Nam Dünya Soft Drinks', does not visit my store, and as a result, I am unable to sell their cigarette products. Although I have reported this issue to JTI Turkey, there has been no response or follow-up. I have even made multiple attempts to reach them through both phone and email, but no one has taken any initiative to resolve the problem. This situation not only affects my sales but also upsets my regular customers who specifically ask for JTI products. As a market owner, I believe that JTI Turkey is being run by unqualified personnel, and I am reaching out to JTI Global because the local team seems unresponsive and disconnected from basic service standards.
I am writing to express my deep dissatisfaction with the quality of Marlboro Red cigarettes (both short and long) sold in Turkey and manufactured by Philip Morris Turkey. Over the past several months, I have consistently encountered serious issues including: Damaged or faulty filters: Some cigarette...
reached out to customer support, inquiring about a product; there was no welcome, no courtesy, nothing.... there was absolutely no information. saved the details for future reference. It's truly disappointing. The state of the brand and its distributor in Turkey is lamentable and pitiful. This lack ...
I strongly advise against purchasing Smeg products. I recently bought a Smeg kettle in Turkey, and the surface of the kettle began to swell after a short time. I contacted the local distributor, but they were unhelpful and refused to help. I was frustrated and disappointed by their lack of assistanc...
As the owner of a store near the metro station in Batkent, I'd like to sell Nestle products, but no one from Nestle has come to see me yet. Even though we've tried to get in touch with Nestle, we haven't heard back. We've talked to customer service and sent emails, but no one has gotten back to us. ...
I am the owner of a tobacco shop in Ankara and have been purchasing products from Tuborg for about two years. In 2023, we were given a grant of ₺50,000. When we inquired about what would be offered for 2024 and this year, we were told, "We did not make an annual agreement, we made an agreement with ...
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