I purchased a Joie Brisk LX baby stroller from E-Bebek’s online store, and after only three uses, the seat belt came loose from its connection point. Thinking it was broken, I sent it to the technical service center. When it was returned, the lower basket had been detached from its fitting, and shortly after, the same seat belt issue happened again.
When I took the stroller back to the store, I was told “it’s not broken, it just comes off naturally when the baby moves.” They even suggested that I wedge a tissue into the slot or glue it with strong adhesive to keep it in place — which is completely unacceptable for a safety-critical product meant for infants.
I bought this stroller brand new, believing Joie and E-Bebek were trustworthy brands that prioritize child safety, yet I’m now afraid to even use it on small ramps. I filed a complaint over a month ago, but I still haven’t received any response.
I’m demanding an immediate replacement of this defective stroller and expect E-Bebek and Joie to take full responsibility for selling an unsafe, faulty product.
A few months ago, we purchased a Joie Brisk LX umbrella stroller from E-Bebek. Since the very first use, we’ve had a serious problem — our baby constantly leans to the right side while seated, no matter how securely we fasten the shoulder straps. She never sits comfortably, and her head keeps hittin...
I bought a Bagi baby stroller from E-Bebek, and to go with it, I purchased a Joie infant car seat with back support that was supposedly compatible. Unfortunately, it turned out to be a complete disappointment. Since the day my baby was born, we haven’t been able to use the car seat properly. My bab...
I purchased a Joie travel system stroller from Ebebek in April 2024. It’s been only a year and a half, and the front connecting plastic piece broke. I understand that the tray attachment itself is replaceable, but the plastic part where it connects completely snapped off. Now that I’m expecting my ...
I purchased a Joie Chrome baby stroller, but the sun canopy keeps collapsing on its own. When I took the stroller back to the store, they refused to replace or refund it. The store staff said, “We can’t take it back — it’s been in storage for a while, that’s why it’s stiff. It will loosen up and ope...
I purchased a Joie Versatrax stroller together with its car seat from the Ebebek store in Maslak. For the first six months, I used it only with the car seat. However, when I started using the stroller section on its own, I realized that it doesn’t fold properly. Finding out that the stroller was def...
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