I purchased a Joie Chrome baby stroller, but the sun canopy keeps collapsing on its own. When I took the stroller back to the store, they refused to replace or refund it. The store staff said, “We can’t take it back — it’s been in storage for a while, that’s why it’s stiff. It will loosen up and open properly over time.”
However, the canopy was already defective from the moment I bought it, and it has never improved. It still closes suddenly while in use, which is both unsafe and frustrating.
I find it unacceptable that E-Bebek sold a defective product and dismissed my complaint without offering any solution. I expect the stroller to be repaired or replaced under warranty and for the company to take accountability for selling faulty products that put customer safety at risk.
On 09.04.2025, we purchased a Joie Chrome baby stroller from the E-Bebek store. We did not use the product at all at first because our baby was very small and we were only recently about to start using it. However, when we lift the canopy part of the stroller, the stroller folds in half by itself. I...
I purchased a Joie Brisk LX baby stroller from E-Bebek’s online store, and after only three uses, the seat belt came loose from its connection point. Thinking it was broken, I sent it to the technical service center. When it was returned, the lower basket had been detached from its fitting, and shor...
I bought a Bagi baby stroller from E-Bebek, and to go with it, I purchased a Joie infant car seat with back support that was supposedly compatible. Unfortunately, it turned out to be a complete disappointment. Since the day my baby was born, we haven’t been able to use the car seat properly. My bab...
I’m facing both product and service issues with E-Bebek and the Joie stroller I purchased yesterday between 8:00–8:30 p.m. I spent about an hour and a half in the store trying to choose the right stroller. My child was with me during the process; I even placed him in the stroller, lifted it, and spe...
I purchased a Joie stroller through the Ebebek online store, but the product arrived completely rusted. The stroller has visible rust all over its metal parts, which is unacceptable for a brand that promotes itself as high quality and baby-safe. I reported the issue to the Ebebek Forum Ankara store...
Comments