I purchased a Joie Versatrax stroller together with its car seat from the Ebebek store in Maslak. For the first six months, I used it only with the car seat. However, when I started using the stroller section on its own, I realized that it doesn’t fold properly. Finding out that the stroller was defective from the very first use was truly shocking — it’s unacceptable for a company to sell a product without ensuring quality control.
I paid a total of ₺16,000, and the stroller is still under warranty. My sales document number is 9305601876. The malfunction occurs every time I try to fold the stroller, which clearly indicates a manufacturing defect rather than user error.
I contacted Ebebek customer service and sent the faulty part for inspection. However, the part was returned to me without repair, and the problem remains unresolved. I am requesting that my stroller be replaced immediately, as the defect is clearly from production and not due to misuse.
I expect Ebebek and Joie to take responsibility and resolve this issue without further delay.
On July 7, 2025, I purchased a Joie Versatrax stroller for ₺12,000 from the E-Bebek store in İzmir Gaziemir. Although I specifically requested a box-opening demonstration in the store, the staff refused to open it and told me that if there were any issues, they would help afterward. When I opened t...
I purchased the Joie Litetrax 4 Travel System New Coal model stroller from the Ebebek store in Kayseri Kumsmall Mall. During the sale, the consultants literally jumped on the stroller to show its durability and assured me that I would never experience issues with the warranty. Since it’s not a cheap...
I purchased a Joie Litetrax travel system stroller and car seat from the Ebebek store in Van Mall AVM, about a month before my baby was born. Once my baby arrived and I began using the product, I realized that both the stroller and the car seat are extremely small, and my baby barely fits inside. A...
I purchased a Joie stroller through the Ebebek online store, but the product arrived completely rusted. The stroller has visible rust all over its metal parts, which is unacceptable for a brand that promotes itself as high quality and baby-safe. I reported the issue to the Ebebek Forum Ankara store...
I purchased a Joie Brisk LX baby stroller from E-Bebek’s online store, and after only three uses, the seat belt came loose from its connection point. Thinking it was broken, I sent it to the technical service center. When it was returned, the lower basket had been detached from its fitting, and shor...
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