I purchased a Joie travel system stroller from Ebebek in April 2024. It’s been only a year and a half, and the front connecting plastic piece broke. I understand that the tray attachment itself is replaceable, but the plastic part where it connects completely snapped off.
Now that I’m expecting my second baby, I can’t even mount the car seat on top of the stroller in this condition. I specifically chose this stroller — priced at ₺9,500 — because I wanted a durable, high-quality product that could be used for more than one child. Unfortunately, it’s extremely disappointing to see it break so soon, especially for such an expensive item.
What’s worse is that there’s no one to contact or get help from. The customer support process is practically nonexistent. I just need to know where I can find this broken part — or am I supposed to throw away both the stroller and the car seat after spending so much money?
I expect Joie and Ebebek to provide the missing replacement part or offer a repair or exchange solution as soon as possible.
I purchased a Joie Brisk LX baby stroller from E-Bebek’s online store, and after only three uses, the seat belt came loose from its connection point. Thinking it was broken, I sent it to the technical service center. When it was returned, the lower basket had been detached from its fitting, and shor...
On November 15, 2023, I purchased a Joie Mirus Double-Facing Baby Stroller from the Pazarama E-Bebek online store. The front plastic bar that the baby holds onto went missing, and I’ve been trying to get a replacement part ever since. First, I contacted customer service via WhatsApp, where I was to...
I have been using the Joie Joyfull model stroller for about 10 years, and up until now, it has worked perfectly fine. However, in September 2025, the front wheel broke during regular use. The product’s warranty period has already expired, but I’ve never experienced any issues with it before. I origi...
I purchased a Joie Twin Stroller from Ebebek on February 27, 2025, during a sale. However, after using it only two or three times, one of the wheels broke. I immediately took the stroller back to Ebebek, and they told me it would take 21 days to repair. This has caused me serious inconvenience — I’...
I purchased the Joie Litetrax 4 Travel System New Coal model stroller from the Ebebek store in Kayseri Kumsmall Mall. During the sale, the consultants literally jumped on the stroller to show its durability and assured me that I would never experience issues with the warranty. Since it’s not a cheap...
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