Jeep Avenger Electric Vehicle Shut Down While Driving After Traction Fault
I ordered my Jeep Avenger Summit electric vehicle brand new in December 2023 and received delivery in 2024. For a long time now, the vehicle has been displaying a “electric traction fault” warning.
This warning has appeared many times. Each time I contacted authorized roadside assistance, the vehicle was reset remotely, which temporarily cleared the warning, but the underlying problem was never permanently resolved.
After some time, while I was driving the vehicle, it suddenly shut down while in motion, which created a serious safety risk for both myself and other drivers on the road.
Following this incident, my vehicle was taken to the Gebze Efsane Jeep Authorized Service Center. There, I was told that the problem was an “autovolt fault,” and I was asked to pay $8,598 for the repair.
Although the authorized service center acknowledged that the fault was not caused by user error and could be related to manufacturing, they still demanded this extremely high payment, citing only that scheduled maintenance had been missed. This explanation is not acceptable given the nature of the defect.
Currently, my vehicle is inoperable and being held at the Gebze Efsane Jeep Authorized Service Center. In addition, I received a message stating that if payment is not made, parking fees will start being charged as of March 10, 2026, and the vehicle may be transferred to an impound parking lot.
Experiencing repeated traction system failures in an electric vehicle, having the vehicle shut down while driving, and then being asked to pay $8,598 for a defect that may be manufacturing-related has caused me serious financial and emotional hardship.
Because of this situation, I have already initiated legal proceedings.
My expectation from the Jeep brand is that this clearly manufacturing- or system-related defect be repaired at no cost to me, with the entire repair covered by Jeep, and that the harm and inconvenience I have suffered be properly addressed.
Progress
I had previously shared a complaint about my Jeep Avenger Summit on Şikayetvar. After that complaint, the brand's General Directorate contacted me, but the hardship I experienced was not resolved in any way.
On February 17, an "otowolt" fault occurred in my vehicle and it was taken to the Efsane Jeep Authorized Service in Gebze. I was charged approximately 319,000 TRY for this fault. I was told that this amount would not be covered under warranty because the vehicle's periodic maintenance had been missed. My car's warranty expired at the beginning of January, the car is currently at 40,000 km and it is stated that two services were missed. Based on this, having such a high‑cost and serious technical fault entirely placed on the user and excluded from warranty feels unjust and unacceptable to me.
The headquarters offered only a 10% discount, but this discount is practically meaningless against a very high amount like 319,000 TRY. Evaluating such a large‑scale fault in an electric vehicle as user error is a situation that should be considered a defective product/service and it clearly demonstrates customer hardship.
After this experience, I do not recommend the vehicle to anyone. The brand does not stand behind its product, manages the resolution process solely according to its own interests, and acts cost‑focused rather than customer‑satisfaction focused. This approach has completely eroded my trust in the brand and the vehicle.
I will have to pay this amount and take delivery of the vehicle in order to use it, but that does not mean I accept the process and the policy applied. I am sharing with the public that I will exercise all my legal rights, initiate legal proceedings, and pursue my claim to the end. I request that the hardship I have experienced be remedied, and that the fault cost be re‑evaluated and covered in a reasonable and fair manner. I will follow the process closely.
