I ordered my Jeep Avenger Summit electric vehicle brand new in December 2023 and received delivery in 2024. For a long time now, the vehicle has been displaying a “electric traction fault” warning.
This warning has appeared many times. Each time I contacted authorized roadside assistance, the vehicle was reset remotely, which temporarily cleared the warning, but the underlying problem was never permanently resolved.
After some time, while I was driving the vehicle, it suddenly shut down while in motion, which created a serious safety risk for both myself and other drivers on the road.
Following this incident, my vehicle was taken to the Gebze Efsane Jeep Authorized Service Center. There, I was told that the problem was an “autovolt fault,” and I was asked to pay $8,598 for the repair.
Although the authorized service center acknowledged that the fault was not caused by user error and could be related to manufacturing, they still demanded this extremely high payment, citing only that scheduled maintenance had been missed. This explanation is not acceptable given the nature of the defect.
Currently, my vehicle is inoperable and being held at the Gebze Efsane Jeep Authorized Service Center. In addition, I received a message stating that if payment is not made, parking fees will start being charged as of March 10, 2026, and the vehicle may be transferred to an impound parking lot.
Experiencing repeated traction system failures in an electric vehicle, having the vehicle shut down while driving, and then being asked to pay $8,598 for a defect that may be manufacturing-related has caused me serious financial and emotional hardship.
Because of this situation, I have already initiated legal proceedings.
My expectation from the Jeep brand is that this clearly manufacturing- or system-related defect be repaired at no cost to me, with the entire repair covered by Jeep, and that the harm and inconvenience I have suffered be properly addressed.
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