iyzico Deducted Money From Scyrox V6 Mouse Refund Payment
I purchased a Scyrox V6 mouse from Gaming.gen.tr for ₺2,999 via iyzico. About a year later, the product broke, and I requested a return through the seller. On 26.04.2026, my refund was approved, and the seller issued a full ₺3,000 refund via iyzico. However, iyzico transferred the refund to my account with a ₺500 deduction labeled as “gift money,” which I never received. I contacted customer service multiple times, but I kept getting the same response without any resolution. I want the withheld ₺500 to be returned in full and a clear explanation for this deduction despite the seller issuing a complete refund.
I was told that a refund would be deposited, but I still haven't received any returned amount. Even when I try to withdraw my previous balance to my bank account, it doesn't get withdrawn.
Hello Mr. Umut, We have good news for you! We have shared all the actions regarding your complaint with you and have resolved your request. Thank you also for staying in patient communication with us throughout this process. If you have any questions or need assistance on any other matter, please do not hesitate to contact us. Your satisfaction is always our priority. We have also sent you our evaluation survey regarding your process. You can evaluate the experience you had from the notifications section and support us in improving our processes. We eagerly await your evaluation scores. Thank you again for your interest. Sincerely, Pelin Ç. Solution Center Specialist
Hello Mr. Umut, We are eagerly looking forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. This way we can improve our service quality and provide you with a better experience. You can access the survey from the notifications section of your membership. We have also sent the survey to your email address, and we thank you in advance for your participation. We would like to remind you again that your feedback is extremely valuable for our processes. Thank you for your attention, and we wish you healthy days. Sincerely, Pelin Ç. Solution Center Specialist
My refund has been deposited; I thank Ms. Pelin for her assistance. However, I still don't like that there is a deduction from refunds in this manner.
Hello Mr. Umut, We have resolved your request. Thank you also for patiently staying in communication with us during this process. If you have any questions or need assistance on any other matter, please do not hesitate to contact us. Your satisfaction is always our priority. We have also sent you our evaluation survey regarding your process. You can assess the experience you had from the Notifications section and help us improve our processes. We look forward to your feedback eagerly. Thank you again for your attention. Sincerely, Pelin Ç. Solution Center Specialist
