5
Sinan is very satisfied with the result
Resolved

iyzico Charged Me Extra and Did Not Apply Kaft Discount

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Sinan
July 15, 2025 11:20 pm
100
Sinan's Thank You Message
“The issue was resolved and the amount I was supposed to receive was paid thanks to Ms. Pelin's dedicated work. I thank the company and Ms. Pelin.”

Hello, on July 3, I purchased a bag for ₺2,675 from KAFT’s website. It was stated that if the payment was made via iyzico, ₺500 would be refunded. So, I downloaded the iyzico app and made the purchase through it. There were no fees shown on the transaction screen. However, when I later checked my bank account, I saw two separate deductions—₺380.26 and ₺104.85—made 25 minutes after the purchase. I was expecting a ₺500 discount, but not only did I not receive it, I also lost a total of ₺485 from my account. When I contacted iyzico, I received a strange response saying “you didn’t enter the campaign.” I am requesting a full refund of the ₺985 amount. Kaft order number: 2563271.

July 20, 2025 2:00 pm (4 days after complaint)
July 20, 2025 2:32 pm
July 21, 2025 10:08 am
July 22, 2025 10:33 am
Sinan
Sinan
July 22, 2025 6:35 pm

Hello Ms. Pelin, where did you refund the money? It has not arrived yet.

July 27, 2025 2:38 pm
Sinan
Sinan
July 27, 2025 6:42 pm

The issue was resolved and the amount I was supposed to receive was paid thanks to Ms. Pelin's dedicated work. I thank the company and Ms. Pelin.

July 29, 2025 9:46 am
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