iyzico Charged Me Extra and Did Not Apply Kaft Discount
Hello, on July 3, I purchased a bag for ₺2,675 from KAFT’s website. It was stated that if the payment was made via iyzico, ₺500 would be refunded. So, I downloaded the iyzico app and made the purchase through it. There were no fees shown on the transaction screen. However, when I later checked my bank account, I saw two separate deductions—₺380.26 and ₺104.85—made 25 minutes after the purchase. I was expecting a ₺500 discount, but not only did I not receive it, I also lost a total of ₺485 from my account. When I contacted iyzico, I received a strange response saying “you didn’t enter the campaign.” I am requesting a full refund of the ₺985 amount. Kaft order number: 2563271.
Hello Mr. Sinan, We have good news for you! We have shared all the actions taken regarding your complaint with you and have resolved your request. We would also like to thank you for patiently staying in contact with us during this process. If you have any questions or need support on any other matter, please do not hesitate to contact us. Your satisfaction is always our priority. We have also sent you our evaluation survey regarding your process. You can evaluate your experience from the notifications section and support us in improving our processes. We are eagerly awaiting your feedback. Thank you again for your interest. Best regards, Pelin Ç. Solution Center Specialist
Hello Mr. Sinan, We are looking forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and offer you a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we would like to thank you in advance for your participation. We would like to remind you once again that your feedback is very important for our processes. Thank you for your attention, and we wish you healthy days. Best regards, Pelin Ç. Solution Center Specialist
Hello Mr. Sinan, We look forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and offer you a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we thank you in advance for your participation. We would like to remind you once again that your feedback is very valuable for our processes. Thank you for your attention, we wish you healthy days. Best regards, Pelin Ç. Solution Center Specialist
Hello Mr. Sinan, We are looking forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and provide you with a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we thank you in advance for your participation. We would like to remind you once again that your feedback is very valuable for our processes. Thank you for your attention, and we wish you healthy days. Best regards, Pelin Ç. Solution Center Specialist
Hello Ms. Pelin, where did you refund the money? It has not arrived yet.
Hello Mr. Sinan, We look forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and provide you with a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we thank you in advance for your participation. We would like to remind you once again that your feedback is very important for our processes. Thank you for your attention, and we wish you healthy days. Sincerely, Pelin Ç. Solution Center Specialist
The issue was resolved and the amount I was supposed to receive was paid thanks to Ms. Pelin's dedicated work. I thank the company and Ms. Pelin.
Hello Mr. Sinan, Thank you for taking the time to complete our evaluation survey and sharing your feedback with us. Your opinions are extremely valuable to us and contribute to our ability to provide you with better service as iyzico. We are always here to support you whenever you need it. If you would like us to assist you with any other matter, please do not hesitate to contact us. You can reach us at any time. Best regards, Pelin Ç. Solution Center Specialist
