Hello, on July 3, I purchased a bag for ₺2,675 from KAFT’s website. It was stated that if the payment was made via iyzico, ₺500 would be refunded. So, I downloaded the iyzico app and made the purchase through it. There were no fees shown on the transaction screen. However, when I later checked my bank account, I saw two separate deductions—₺380.26 and ₺104.85—made 25 minutes after the purchase. I was expecting a ₺500 discount, but not only did I not receive it, I also lost a total of ₺485 from my account. When I contacted iyzico, I received a strange response saying “you didn’t enter the campaign.” I am requesting a full refund of the ₺985 amount. Kaft order number: 2563271.
On November 2, while shopping on a website, I saw the message “pay with Iyzico and instantly get a ₺1000 discount,” so I decided to make my payment through the Iyzico app. However, even after completing the payment, the reward wasn’t loaded into the app. When I reached out to Iyzico about this, I wa...
On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...
On 29.12.2025 at around 17:30, I added products to my cart on the Guess Official Online Store to make a purchase and was directed to the iyzico payment screen. Then, on 30.12.2025 at 20:43, I again placed an order and completed my payments through your website and mobile application. I made two sepa...
On July 26, 2023, I was surprised to find an unaccounted-for 39 TL deduction from my credit card statement, attributed to Iyzico/AmznPrimeTR/Istanbul. This charge appeared completely unexpectedly, despite the fact that I had never authorized or enrolled in any membership with them. I'm frustrated an...
On 11.06.2025, I made two separate money transfers of ₺3,100 each to my iyzico account via Nays—one from my Yapı Kredi Bank account and one from my İş Bank account. However, this amount has not appeared in either my iyzico or Nays account. The receipts are attached, and it seems I forgot to include ...
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