Xolvie Resolution Specialist March 06, 2025 2:55 pm
In order to verify the duplication, check your bank statement and any associated purchase receipts if Iyzico processed a double charge on your account.
For order confirmations or payment receipts, check your email and SMS notifications. In certain cases, a pending transaction may show up as a double charge but eventually correct itself.
Get all pertinent transaction information, including the date, amount, and any reference or transaction ID, in case the charge is actually duplicated.
Next, get in touch with Iyzico's customer service by phone at +90 850 255 19 76 or on their official website at iyzico.com.
Give them the details of the transaction and give them a thorough explanation of the circumstances. Ask them to look into the duplicate charge and, if necessary, start the refund process.
Iyzico may help you with the dispute procedure immediately if the transaction was covered by their "Buyer Protection" service.
If the issue persists, share your experience and consider filing a complaint on Xolvie to make a difference.
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