On October 12, 2024, I received a message on my phone regarding my package, which directed me to a PTT page. Since I had two more packages expected to arrive that day, I clicked on the message. The message stated that they would resend my package for a fee of ₺7. After entering my card details, ₺4,300.09 was withdrawn from my account. I immediately canceled my credit card and asked my bank how the situation could be resolved. The bank informed me that they couldn’t handle it before the transaction was authorized, but that the institution which withdrew the money could refund it immediately. I called the institution, but despite being on hold for half an hour, I couldn't reach anyone. I called again in the evening and was told they couldn't resolve the issue and that they only manage the page's infrastructure. My bank informed me that before this amount was withdrawn, they had attempted to charge an amount of over ₺23,000, but it was unsuccessful due to insufficient funds. After withdrawing the money, they attempted to charge ₺10,000 twice more. My request to recover the money was denied. I hope they receive the punishment they deserve.
On September 29, 2024, I placed an order through Getir Büyük, but I later decided to cancel it. The app assured me that if the payment was still in authorization, the refund would be processed immediately. At the time, my payment was indeed pending, but the refund never went through. Today, I checke...
I was waiting for my purchase from Atasun Optik to be delivered by cargo. On April 7, 2024, I received a message on my phone that my shipping address needed to be updated and I clicked on the link. On the screen that opened, it was written that my cargo could not be delivered because I was not at th...
My package arrived at Altunizade Sürat Kargo on 04.11.2024. Considering the high volume of orders due to November sales, I didn’t check the tracking status. However, on 09.11.2024, at 10:05 a.m., my package was marked as out for delivery and then returned at 10:07 a.m. I am certain that it was never...
On October 3, 2025, at 8:54 AM, I subscribed to a Postegro package from Denizli, believing it was cancelable at any time. But soon after, ₺424 was automatically charged from my Ziraat Bank card every week. When I tried to cancel the membership through both the app and the website, none of the cancel...
I have experienced unauthorized transactions on my credit card through Instagram, occurring at various dates with significant amounts totaling ₺21,318.90, without my knowledge or consent. Despite multiple complaints submitted through Instagram, I have not received any responses. The transactions inc...
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