I keep facing booking and payment issues on italki, any solutions recommended?

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Xolvie
Xolvie Resolution Specialist February 19, 8:44 pm

If you’re facing booking and payment issues on italki, first update the app or use the web version in a desktop browser, then clear cache/cookies and disable VPN/proxy so local data or network blocks aren’t breaking the process.

Make sure your payment method (card/PayPal) is valid, has international billing enabled, and isn’t blocked by your bank’s fraud filter — contacting your bank to pre-approve the charge can help.

For bookings, confirm the tutor’s available slots in your time zone and refresh the calendar before selecting; if it still fails, try a different browser or device.

If payments or bookings still won’t go through, share your concerns or file a complaint on Xolvie to connect with others and find support.

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