If you’re facing booking and payment issues on italki, first update the app or use the web version in a desktop browser, then clear cache/cookies and disable VPN/proxy so local data or network blocks aren’t breaking the process.
Make sure your payment method (card/PayPal) is valid, has international billing enabled, and isn’t blocked by your bank’s fraud filter — contacting your bank to pre-approve the charge can help.
For bookings, confirm the tutor’s available slots in your time zone and refresh the calendar before selecting; if it still fails, try a different browser or device.
If payments or bookings still won’t go through, share your concerns or file a complaint on Xolvie to connect with others and find support.
Related Complaints
iTalki Trial Class Complaint After Instructor Missed Session

iTalki completely failed me on my very first trial lesson. The teacher did not join the class, yet they still charged me for the trial lesson. I contacted them through every possible channel, but I did not receive any response. I even woke up very early in the morning for this lesson. Honestly, this...