İş Bankası Mobile App Flagged My Transfer as Suspicious and Caused Inconvenience

Dear Authorized,

I would like to express my great disappointment and frustration with İşbank's IT services. Your mobile application cannot even successfully complete a simple ID scan, leaving us to deal with a system incapable of handling the most basic transactions. When I attempt to transfer money from my account to myself, your system flags it as a “suspicious transaction” and blocks it. How does that even make sense? Facing issues with such basic operations clearly shows how outdated and inadequate your bank's technological infrastructure is. Due to these disruptions, I had to visit your branch in person, despite my physical disability. A level of service that causes this much inconvenience to customers is simply unacceptable. With this backward approach, I have once again realized how far your bank is from the concepts of trust and loyalty. I demand that these issues be resolved immediately, and a more professional level of service be provided. I request that necessary actions be taken. 

Sincerely,