We moved our accounts to İş Bank Kartal Cevizli branch six to seven months ago. On 28.01.2025, a card fee of ₺2873 was charged to my credit card. I spoke with the customer representative and explained that I did not want to pay such a high fee and wanted to return the card. However, they stated that even if I closed the card, they would not refund the fee. When I opened my account, I returned my previous bank card in good faith. If I had been properly informed that the new card had such high fees, I would never have accepted it. I objected within 15 days of the charge being applied. I want to return my credit card and request a refund of the fee. Physical products can be returned within a reasonable time under consumer laws, so there is no valid reason why a banking product, which has no packaging and cannot be damaged, cannot be returned unless this is an issue of commercial ethics. It is not appropriate for İş Bank to take advantage of a situation caused by a lack of clear information about card fees. If a proper solution is not provided, I will stop using the card and escalate my complaint to Banking Regulation and Supervision Agency, Presidential Communication Center, the Kartal District Governorate Consumer Arbitration Committee, and various complaint platforms such as I Have a Complaint, Instagram, YouTube, and X. I will also deactivate my accounts.
I was using İş Bank’s credit card when I noticed a charge of ₺836 applied to my account as the annual usage fee for 2025–2026. I immediately contacted the bank and spent 21 minutes on the phone with customer service. In the end, I told them I wanted to cancel the card and no longer use it. The repre...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
My credit card from İş Bankası was delivered on December 28, 2024. I first activated it on June 16, 2025, and made my first purchase on June 26. Despite this, the bank charged me a ₺894.08 annual card fee. When I objected, I was rudely told that the fee would only be refunded if I spent ₺18,000 per ...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
As of 15.08.2024 (00.00), ₺1645 annual fee and ₺82.25 credit card annual fee were withdrawn from my "İş Bank" Commercial Credit card, for a total of ₺1727.25. I seek repayment for any retrospective card annual fees and dues in accordance with the law. According to the most recent decision (2011/47**...
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