I accumulated points on Ipsos iSay but I can’t redeem them, how can I get them to release my rewards?

5 Display

Xolvie Resolution Specialist September 25, 8:07 pm

When you’ve accumulated points on Ipsos iSay but can’t redeem them, the most effective approach is to file a formal complaint with evidence and demand that your rewards be unlocked.

Here are practical steps:

• Check requirements: In your account, verify that you meet the minimum points required and that your personal details are up to date (address, phone, email). Ipsos often blocks redemptions if information is missing.

• Error screenshots: Save screenshots of the redemption attempt, including the date, total points, and the error message received.

• Direct email: Write to [email protected] with the subject Unable to redeem points – request to unlock. Include screenshots and your account number.

• Response timeline: Ask for a resolution within a maximum of 7 business days.

• Escalate if unmet: If you purchased points or made any payment, request a chargeback from your bank or PayPal for services not rendered.

Every story counts! Tell us what has or hasn’t worked when addressing this issue. Submit your complaint on Xolvie.

Vote

Related Complaints

I Report Ipsos iSay Amazon Gift Card Code Not Working On My Account

Nerihan

On August 25, 2025, I redeemed my survey points on Ipsos iSay for an Amazon gift card. However, when I attempted to use the provided coupon code (EARZ-96WN9C-5PBN) on my Amazon account, the balance did not appear, and the amount was not deducted from my order. As a result, I have been unable to use ...

Amazon Gift Card From Ipsos Isay Showed Invalid Code After Redemption

Meral

On 09.08.2025, I redeemed 263 points on Ipsos Isay to receive a gift card for use on Amazon Turkey, and the code was sent to me via email. However, when I tried to use the code on my Amazon account, I received a warning saying “Promotion usage is limited to one time only,” and the code became invali...

Ipsos iSay Carrefour Gift Card Code Not Visible – Unable to Use

Naciye

Hello, I recently redeemed a ₺250 Carrefour gift card through Ipsos iSay, but I am unable to use it. The issue is with the code not being visible in the email attachment. When I open the PDF file, there is no code displayed, making it completely useless. This isn't the first time this has happened....

Ipsos iSay Gift Vouchers Not Converting to Codes – No Customer Support

Ayten

I redeemed two gift vouchers through Ipsos iSay, but I cannot convert them into usable codes. The link they provided does not generate a code, making the vouchers completely unusable. I tried reaching out to customer support, but there is no response. There seems to be no direct way to contact anyo...

Ipsos iSay Reward Code Doesn’t Work—No Guidance

Naciye

I redeemed my points on Ipsos iSay for a ₺250 CarrefourSA reward, expecting to use it for shopping. However, when I went to CarrefourSA, the staff had no idea how to process the code. They claimed it should start with "62", but the code I received didn’t match this format. Ipsos iSay also provided ...

Ipsos iSay Not Sending My ₺250 Carrefour Gift Code

Esra

I redeemed ₺250 worth of Carrefour gift points through Ipsos iSay, but I can’t access them. Despite sending multiple emails, I still haven’t received a single response. This is extremely frustrating—why offer rewards if users can’t claim them? I expect Ipsos iSay to immediately send my gift code as...

Ipsos iSay Won’t Let Me Redeem My Points After Completing Surveys

İlkay

I spent a long time completing surveys on Ipsos iSay, only to find out that I can’t even use my points! The app keeps sending surveys, but when you actually try to redeem your rewards, nothing happens. It’s a complete waste of time. After participating in multiple surveys, I noticed that I wasn’t r...

Ipsos iSay Won’t Let Me Redeem My Points After Completing Surveys