I accumulated points on Ipsos iSay but I can’t redeem them, how can I get them to release my rewards?

When you’ve accumulated points on Ipsos iSay but can’t redeem them, the most effective approach is to file a formal complaint with evidence and demand that your rewards be unlocked.

Here are practical steps:

• Check requirements: In your account, verify that you meet the minimum points required and that your personal details are up to date (address, phone, email). Ipsos often blocks redemptions if information is missing.

• Error screenshots: Save screenshots of the redemption attempt, including the date, total points, and the error message received.

• Direct email: Write to [email protected] with the subject Unable to redeem points – request to unlock. Include screenshots and your account number.

• Response timeline: Ask for a resolution within a maximum of 7 business days.

• Escalate if unmet: If you purchased points or made any payment, request a chargeback from your bank or PayPal for services not rendered.

Every story counts! Tell us what has or hasn’t worked when addressing this issue. Submit your complaint on Xolvie.