Ipsos App Blocks Points Redemption with "Reward Redemption Unavailable" Error

I currently have 756 points in my account on the Ipsos mobile app. For about a week now, whenever I try to redeem these points for an Amazon gift card, the system prevents me from doing so and displays an error message stating, "Reward redemption is currently unavailable," which keeps me from submitting a cash-out request.

Although I was previously able to redeem my points through the same app without any issues, I have been encountering this problem for the past week despite making no changes on my end. I reached out to Ipsos via email regarding this matter, but I have not received any response so far.

I want to redeem my points for an Amazon gift card and have this error in the app resolved. I request a prompt investigation into this issue, an update regarding the situation, and the necessary fix so that I can use my points without any further problems.