I purchased an iPhone 16 on September 23, and within a short period, it experienced three sudden shutdowns. Upon contacting customer service, I was informed it was a hardware issue and was advised to perform a software update via computer. During this process, the representative did not stay on the line, and despite my concerns about potential issues if disconnected, I was assured there would be none. However, the update failed midway, leading me to send the phone for service on October 20. Since then, I've received no updates. A representative scheduled a callback at a time outside of business hours, and now I'm told the process may take an additional 18 business days, with no replacement device provided. I feel let down by Apple's service quality. Every representative I've spoken to has provided incomplete or incorrect information, leaving me to constantly seek updates myself. I urgently need my phone back.
The iPhone 16 I purchased about 25 days ago encountered serious issues in a very short time, such as not charging and failing to verify updates, and eventually broke down. After sending my phone to the technical service, it was returned to me following a review and repair, during which the screen an...
I bought an iPhone 16, and in less than three months a software update caused the network to stop working. After that update, all incoming calls to my phone showed as busy, and when I tried to call someone, I received a “call failed” message. I sent the device to the service, but Apple did not provi...
On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...
I sent my iPhone 15 to the authorized service center on August 13 due to a hardware issue covered by the warranty. Before sending the device, I contacted customer service, and the representative confirmed that the problem was hardware-related and directed me to the service center under warranty. How...
I purchased an iPhone 16 from Media Markt on November 9, 2024. After just one week of use, the phone began displaying a "No Service" error. When I contacted Apple support, they confirmed that the issue was hardware-related, not software. I took the device to Media Markt at Gaziantep Forum AVM, and t...
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