IPTVBox Banned My Account Twice Despite Single-Device Use

I have been using an annual subscription service from IPTVBox for about two years and had not experienced any issues until now. However, I encountered a problem that started on November 6, 2025, and is still ongoing. For about two weeks, I was unable to log in through the IPTV Player, so I continued watching using the GSE IPTV app with an M3U file I had previously downloaded. Since it was difficult to browse movies and see new content, I reported the issue to the website. They asked me to send the link, which I did. After that, they sent me a screenshot stating that my account had been banned. I explained that I was always connecting from the same device and that using a VPN was recommended by them. They then lifted the ban and asked me to resend the link. When I sent the full link, I was banned again, this time for “link sharing.”

My account is registered under the service number “ya176**.”** Throughout all interactions, I only logged in from a single device. Despite contacting customer support, I was unfairly banned, even though my subscription has not expired and I still have approximately one year remaining. I paid my most recent annual subscription fee of $95 via bank transfer.

I am requesting that my account be reopened or that a refund be issued. I kindly ask that my grievance be resolved.