Investing.com app shows delayed data I paid for; how can I get real-time quotes?

If the Investing.com app shows delayed data even though you paid for real-time quotes and you want to get real-time quotes;

Contact Investing.com support with a clear escalation;

• State that you are paying for real-time market data yet the prices you see are delayed
• Provide your email/account, plan type (Pro/Pro+), payment date, transaction ID, and screenshots of the delayed quotes
• Specify which instruments/markets are showing delayed data
• Attach screenshots showing the timestamp difference and subscription status in your app/account

Ask them to;

• Confirm whether your subscription includes real-time data for the specific markets you’re viewing
• Explain why the data is delayed and whether it’s due to licensing or technical issues
• Provide steps to enable real-time access (activation link, settings, or account relink)
• Fix any account or billing misconfiguration causing delays
• Provide a clear timeline for resolving it and a refund if they cannot deliver real-time data as advertised

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.