I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approved.
Afterward, instead of apologizing for the duplicate charge, IGG staff began harassing me for repayment. They sent me a link demanding repayment not only of the duplicate charge but an inflated amount. The duplicate charge was ₺449 x 2 = ₺898, so the proper refund was ₺449. However, IGG claimed I owed ₺1,200, far more than the actual amount.
When I explained this to them, their response was unacceptable. They told me that unless I paid, they would block my game account. If that happens, then what about all the previous purchases I already made? Why should I lose access to content and items I legitimately paid for?
This is not only unfair but borders on extortion. If I cannot access the service I already paid for, then I demand a full refund of every single purchase I have made in the game to date. Players should not be threatened or penalized for requesting legitimate refunds of wrongful charges.
I am officially reporting this game for unfair practices, inflated repayment demands, and blocking access to paying customers. IGG must be investigated, and players’ rights must be protected.
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou...
I play Lords Mobile by IGG on my Android device, and yesterday my account (ID: 1275786453) was suddenly muted without any explanation. No duration was provided, and I was never informed about why I was muted. As a result, I cannot send messages or participate in chat, which significantly affects my ...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
Hello, I am a player from a Turkish server, and I have been playing IGG games for a long time. However, there is a recurring and very frustrating problem: every time the game is updated, serious bugs appear. When this happens, nobody addresses the issues quickly, and players like me are left unable ...
I'm seriously disappointed with Toca Boca. I made a single purchase for a game that clearly cost ₺20, but somehow, ₺200 was withdrawn from my account. I never approved or bought anything that would justify this extra charge. It's unacceptable that my account was charged twice—once correctly and once...
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