Hello, I am a player from a Turkish server, and I have been playing IGG games for a long time. However, there is a recurring and very frustrating problem: every time the game is updated, serious bugs appear. When this happens, nobody addresses the issues quickly, and players like me are left unable to participate in the game properly.
Because of these delays, we fall behind in events. Many events only last for two days, but support takes three to five days to respond after a ticket is submitted. By the time they reply or fix the issue, the event is already over and players have lost their chance to compete or earn rewards.
I demand that IGG improve its response time to technical problems after updates. Players should not be punished for issues caused by faulty updates, nor should they lose event opportunities because support acts too slowly. Whoever is responsible for these matters needs to address them immediately to prevent further frustration and unfairness.
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou...
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
Hello, I have been playing the Seafight game from Bigpoint for 2 years. I live in Turkey, but due to work I had to travel abroad and then return. After this, my ship’s payment flag was automatically switched to USD instead of the local currency. I contacted Bigpoint customer service multiple times a...
Hello, I am playing Castle Crush through Igg.com, but the game keeps crashing and logging me out. Whenever I start a battle, a network error symbol appears as if there is a connection issue. However, my internet is perfectly fine—I have a 100 MB high-speed connection and no problems at all with othe...
Comments