Hyundai Tucson Multimedia Touchscreen Failure - Warranty Denied
My 2022 Hyundai Assan Tucson has only 27,000 km, and for the past 5–10 days, the multimedia screen has been malfunctioning—randomly switching between the radio and other menus on its own. I personally visited the Hyundai Assan dealership in Çakırlar, Trabzon, to show the issue. I explained that there had been no physical impact and that I hadn’t driven the vehicle for a while. They confirmed that the car is under warranty until 2027 but said that digital components are only covered for two years. They stated that the touchscreen needs to be replaced and that it can only be done externally for a fee. It is disappointing and frustrating that digital screens installed by a brand like Hyundai Assan are not covered under warranty. We expect Hyundai Assan Headquarters to address this issue and resolve our grievance as soon as possible.
Progress
For about 10-15 days, my 2022 model Hyundai Tucson’s multimedia screen has been constantly performing unintended actions such as entering the menu or radio by itself. The problem recurs regularly every day and seriously affects my usage.
After the issue appeared, I contacted Trabzon Hyundai Çakırlar service. Although they stated that my vehicle is under warranty until 2027, they said that digital screens are not covered by the warranty and that the screen can only be replaced for a fee. I also received a paid replacement offer from another service outside, but I did not proceed. My vehicle is registered at Trabzon Hyundai service, it is a 2022 model and has 27,000 km.
I also contacted Hyundai headquarters. The headquarters had the Trabzon service contact me, and again I was told that it is not covered by the warranty and that no action could be taken. I have been aggrieved by this situation and frankly, I did not expect such an approach from a brand like Hyundai.
Although my vehicle is under warranty, I request that this issue be resolved free of charge and that the multimedia screen be replaced under warranty. I kindly ask for my grievance to be remedied. My vehicle license plate: 61 SC 317.
It's been 10 days and still no one has contacted us or responded to our complaint. Shame on a brand like Hyundai.
