Hyundai Tucson Multimedia Freezing Problem
Dear Hyundai Turkey Representative, I am the first and sole owner of a 2022 Hyundai Tucson. The multimedia system of my vehicle started experiencing freezing issues when it had only 3,000 to 5,000 kilometers on it—just 2 to 3 months after purchase. I have reported this issue multiple times and contacted various authorized service centers, but no permanent solution has been provided. Since there is no authorized service center in my place of residence (Cizre), I first reached out to the Mardin service, where I was told that a software update was pending and no temporary solution was available. I later visited the authorized service in Mersin, but was told to bring the vehicle in while the issue was occurring. However, since the problem is intermittent and the system restarts itself, this was not practically feasible. During a scheduled maintenance visit at Odak Service in Istanbul, I showed video recordings of the malfunction, but they again said no action could be taken since the issue wasn’t observed at that time. Most recently, I was told that the multimedia system’s warranty had expired after two years. However, my vehicle has a confirmed five-year warranty according to both the sales contract and Hyundai’s official warranty terms. Moreover, the problem began within the first 2–3 months of use and was reported in a timely manner. This ongoing issue is not due to user error but to the failure of service centers to offer an effective and timely solution. I have also learned that many other users have experienced similar problems, indicating a possible manufacturing defect. I therefore respectfully request that the multimedia system malfunction be repaired free of charge under warranty and that the inconvenience I have endured be acknowledged and addressed. If not resolved, I will pursue the matter through the Consumer Arbitration Committee and other relevant authorities. I kindly urge Hyundai Turkey to take swift and appropriate action in the interest of customer satisfaction.
Yes, your authorized service contacted me, but they were not helpful at all. They said my warranty period had expired, whereas I had already encountered this problem while my warranty was still valid, but your service told me to wait for an update because they didn't understand the issue. My grievance has not been resolved.
