Dear Hyundai Turkey Representative, I am the first and sole owner of a 2022 Hyundai Tucson. The multimedia system of my vehicle started experiencing freezing issues when it had only 3,000 to 5,000 kilometers on it—just 2 to 3 months after purchase. I have reported this issue multiple times and contacted various authorized service centers, but no permanent solution has been provided. Since there is no authorized service center in my place of residence (Cizre), I first reached out to the Mardin service, where I was told that a software update was pending and no temporary solution was available. I later visited the authorized service in Mersin, but was told to bring the vehicle in while the issue was occurring. However, since the problem is intermittent and the system restarts itself, this was not practically feasible. During a scheduled maintenance visit at Odak Service in Istanbul, I showed video recordings of the malfunction, but they again said no action could be taken since the issue wasn’t observed at that time. Most recently, I was told that the multimedia system’s warranty had expired after two years. However, my vehicle has a confirmed five-year warranty according to both the sales contract and Hyundai’s official warranty terms. Moreover, the problem began within the first 2–3 months of use and was reported in a timely manner. This ongoing issue is not due to user error but to the failure of service centers to offer an effective and timely solution. I have also learned that many other users have experienced similar problems, indicating a possible manufacturing defect. I therefore respectfully request that the multimedia system malfunction be repaired free of charge under warranty and that the inconvenience I have endured be acknowledged and addressed. If not resolved, I will pursue the matter through the Consumer Arbitration Committee and other relevant authorities. I kindly urge Hyundai Turkey to take swift and appropriate action in the interest of customer satisfaction.
My 2022 Hyundai Assan Tucson has only 27,000 km, and for the past 5–10 days, the multimedia screen has been malfunctioning—randomly switching between the radio and other menus on its own. I personally visited the Hyundai Assan dealership in Çakırlar, Trabzon, to show the issue. I explained that ther...
I bought my Hyundai Tucson 1.6 Diesel Elite vehicle from Hyundai Ferhat automotive Sakarya in March 2022. 5 months later, the exhaust system malfunctioned on the intercity road and my vehicle did not exceed 3000 rpm, then the engine fault light came on. I went to the service center and they said the...
On February 4, 2023, my 2020 Hyundai Tucson broke down in front of my house and had to be towed to the Kırşehir Hyundai service center. Even though they've had my car for 10 days, they told me that the part had been ordered and would be put in as soon as it came in. I asked for a new car but was tol...
I purchased a brand new 0km 2023 model i20 car from Odak Istanbul dealer on October 4, 2023, and within 2 days of delivery, I encountered an issue related to the car's electronic system not allowing it to start. The car has been taken to the service center four times due to this problem. In addition...
I took my 2021 Hyundai Tucson, which has only 34,000 miles on it, to the Duzce service center because it was having problems with traction. Even though they said it was a fuel issue when they checked the vehicle, they gave it back to me after supposedly fixing it. However, they charged me for the re...
Comments